Dear Christina

Last piece was delivered this morning.

I want to again take this opportunity to thank Christina and the U-Bag team for another job well done. This is our fourth shipment with you and as always everything went well from the offloading at your depot up to the final delivery. The process was smooth and feedback was timely and efficient.

I was actually pleasantly surprised with Fedex. Their tracking system is excellent.

Best Regards

Dave Strydom
09 April 2024

Hi Christina

I trust that you are doing well.

Christian Family Church Bible College Head office would like to inform you that our shipmen arrived in Samoa all in good condition and we have you Christina to thank for such wonderful and amazing service.

From us to Christina Jordao and U – Bag thank you for a job well done.

Christina Jordao
25 January 2024

Good morning,

We are now safely back in our home after a wonderful experience in South Africa.  I just wanted to thank you for the great service we received from you in regards to the storage of our luggage.  Everything went according to plan and we could not be happier about it.  You are a 10 star company!!!!

Patricia Crane
19 September 2023

Hi Christina,

Wow this is a relief and amazing news. Thank you so much for your email and most of all I want to thank you for all your great work in assisting me with this personal and important matter. You and your team are great and I will recommend you and your company to everyone in need. If I can help you with anything by for example writing a letter of reference, then I will be very pleased to do that.
I spoke to Sam from Holland after my last meeting at 16.40 today and he confirmed all is good too now. Awesomeness!

I am happy I was able to send all so quickly this morning and that you handled all so well and with an urgent priority.

I will let you know when all is delivered by me next week.

Wishing you a lekker weekend ahead.

Kindest regards from Holland! Boy

Boy Hoogendoorn
21 July 2023

Good day Mr Britz,

Next week I turn 81. Of that time I spent 40 years in the service industry (commercial banking).

My son migrated to Australia last month and left me with a huge bundle of unaccompanied luggage. Had it not been for your Melissa Otto I would have thrown the towel in a long time ago! Say no more.

You are very fortunate to have Melissa as a member of your staff. She is a friendly, efficient, patient, willing person. Very helpful and polite. I would have loved to have had her on my staff.

Please give her a pat on the back. Thank you.

J.J(Bokkie) Grobler Amanzimtoti
August 04, 2022

Dear Melissa,

I just wanted to drop a note or thanks for all the help
I’m getting us sorted and all the pressure within a short time.

We appreciate and thank you.
I know in the service industry- one gets more complaints than Thank Yous.

We are grateful.

Durotolu M. Adeleke
August 8, 2022

Hi Nicole

Thank you for all the assistance-my son received his packages this morning

I really appreciate your support and assistance in getting these packages delivered so brilliantly!!

The service you had rendered was truly outstanding

Mohammed Moola
December 24, 2021

Thank you so much Nicole

Your help has been greatly appreciated! The service you offer is just amazing.

Have a lovely evening

Katie
December 10, 2021

Dear Nicole, Gabriela, Kevin and the U-bag team

Trust this email finds you well.

We cleared and collected our consignment on the 7th June using a local clearing agent.

I meant to write earlier to thank you all for your very professional service; we sincerely appreciated the courtesy extended during our engagement. Our experience was very positive – from the speedy booking process and competitive solution offering, your empathy to the circumstances (with our needing the consignment held longer) to the responsiveness of the entire team.

We will be happy to recommend the South Africa team/U-Bag to potential clients.

Mama In Qatar
February 19, 2021

Hi Gabriela,

The 5 trunks all arrived safely, intact and on time, and there were no issues clearing them through Entebbe.

Thank you to you and your team that made this such an efficient and safe process. When we leave here in 4 years time, you will certainly be the first company I will email to make the return of our personal stuff happen.

Mark Liprini
18 February  2021

Dear Gabriela,

Just wanted to say thank you so much for organizing to get Simons golf bag to Aus. After being in lockdown and us being away finally was able to collect it today and was all good.

Will definitely use your services again if we need to bring anything else over. Keep well and thank you so much again

Kylin Watson
8 February 2021

Dear Gabriela,

I hope that you’ve had a great weekend. We’ve received our parcel yesterday.

Thank you for your excellent customer service and help. It is always a pleasure to conduct business with U-bag.

Leandré de Wet
30 November 2020

Morning Gabriela,

I hope that you are well.
I just want to let you know that trunks/ boxes arrived yesterday.
All in tact and good order.
Thank you so much for prompt, efficient and professional service.

Tracy Morze
24 November 2020

Hello Nicole,

I am glad to say that all our boxes arrived safely and we are super super happy with everything! Including the incredible service, and your availability and help throughout the process!

Thank you so much! I will definitely be recommending your service (and using it again), in the future!

Jessica Linde
29 October  2020

Good morning Nicole!

After much phoning and the guys in customs just being general (but necessary) pains in the butt, my goodies came home last Monday night and I got busy.

This is to thank everyone for your outstanding service and support from the first inquiry I made in SA to being so flexible and helpful during all my changes, to collection (2x) and wrapping on your side (nothing broke) and the final support.

I love you guys at U-bag and you have a client forever!

Wishing you all a brilliant week!

Ruan Jooste
23 July 2020

Dear Nicole,

Thank you for the confirmation.

Your outstanding service is greatly appreciated and a thank you to the rest of the team.

Raymond Heekes 
17 July 2020

Morning all!

Our packages arrived this morning and so far everything seems to be in as many pieces as it should be!
Thanks for the great service! I already have and will keep recommending your service to people on our expat groups!

Halina Ellis 
16 September 2019

Fantastic!!!

Thank you very much for a great service. You came highly recommended and did not disappoint!

Kara-Lee Payne
26 August 2019

Hi Nicole

Thank you so much for your excellent service. We received our boxes today at Cyprus airport. Will definitely recommend u bag to everyone and will contact you in a few months time when we finally move to Cyprus.

Kitsa Vurgarellis
3 May 2019

Superb service from U-Bag SA. Great communication and more importantly, all my boxes arrived from S.A to Norway as scheduled.

Jill Wakeford Jansen
8 January 2019

Good day Gabby,

A very big THANK YOU for your kind and helpful assistance in sending off our excess baggage. In a country where competent, friendly, efficient and cost effective service delivery had become a rarity, we were very impressed with what we experienced at Airline Express Products. May you and your company go from strength to strength.

Catherine Palmos 
21 May 2018

Hi Nicole,

Thank you for the very efficient collection of our 2 bags in Johannesburg at Oliver Tambo on 16 November. This confirms that maureen Gibbs and I will be arriving back at Oliver Tambo today at 3:55pm from Kasane Botswana on SAA 8307. Can someone be there to hand our luggage over when we are through customs at international arrivals?

Kind Regards

Tom Neser
23 November 2017

Hi Justin,

As discussed. Below are the contact details of Justus. We have used them for transporting goods for us on our last project in the DRC.

His service is fantastic and sure he will be able to assist with all your transport requirements for your Kenyan projects.

Hope you have a wonderful day further.

Justin Hendren
23 November 2017

Good day Kevin,

A very belated THANK YOU for making our Ubag experience so seamless. It was a little crazy at the airport, and I don’t think I adequately showed my great appreciation for this personal and professional service. This made our trip so much more enjoyanle. Its a fantastic service!

Brigit Binns
22 November 2017

Dear Gabriela,

I hope this email finds you well and having a great week.

Gabriela I just wanted to share some feedback that we received from Cindy and Douglas Lacey recently. They used U-Bags for their excess luggage whilst in South Africa.

 U-Bag – and in particular Gabriela – deserve kudos for jobs extremely well done. Our luggage was well taken care of while we were at the safari camps. And after experiencing some of the smaller flights between locales in Africa, we decided that it would be wise to have the luggage transported once again from Tsala to the Intercontinental Hotel – instead of trying to get it on the sardine can that Mango Airlines was flying (the plane was nice, but it was over-filled) from George to Johannesburg. Once again, this time on short notice and for an out of the way route, U-Bag came through with flying colors. The driver picked our baggage up Saturday and drove the 16 hours to Johannesburg to get it to the airport hotel before we arrived on our plane. It was a true life-saver for us.

Thanking you so much for the wonderful service you are providing for our guests and for always excelling at everything in every way, we really do appreciate it.

Leanne Dost – Wilderness Safaris
28 September 2017

Hi Kevin,

Just wanted to say thank you. All my goods arrived here in excellent condition. Your service was professional, hassle free and quick! I will definitely use our service again and recommend it to others!

Daniel Nieuwoudt
20 September 2017

Hi Nicole

Just wanted to thank you for the great service, I received communications throughout the whole transaction and there was no issues at all. Glad to have all our stuff with us now

GREAT SERVICE

Danielle Quarrie
08 March 2016

I recently sent a package to Australia that was too long to post. U-Bag patiently answered all my queries while I made up my mind how to send it. Their quote was much lower than a courier and several removal companies I approached and the box is sent by air rather than ship. Once the package was in U-Bag’s hands things happened very quickly and I was kept fully informed of where the package was and how to collect it at its destination. Thanks U-Bag for great service. Read the story on Hello Peter

Tracey Bouwer
1 November 2015

Hi Gabriela and team, I just wanted to thank you and the team for the excellent service I have received once again!!
We have received our items and they are also still in great condition!!

Ella
25 October 2015

Dear George,

The luggage has been received in NZ by my daughter. Thanks so much for the excellent service we will certainly support you all the way and will recommend you to everybody.

Mrs Morrison
16 October 2015

Dear Justus and team,

A super big thank you for the amazing service over the weekend and the week leading up to Polly’s departure. As you know, Polly was found near death, with her legs tied together in the Kliprivier about 2 months ago. She was rescued by CLAW (Community Led Animal Welfare), whom have worked hard at rehabilitating her and getting her back to good health.

Pier Rush, a good friend of mine, based in Cape Town fell in love and had been following her story from the very beginning almost immediately having decided to adopt her. We’ve had quite a run around to try and get her to Cape Town, until I remembered that U Bag had an air division for domestic animals. From the word go, the service we’ve received from yourselves has been outstanding!

Thank you so much for your patience and expertise. It really has been a breeze dealing with yourselves and most importantly, Polly arrived safely in Cape Town at her forever home safe and sound…

I will definitely be in touch for any other dogs, we may need to fly and I will be singing your praises far and wide!!!

Taren Voss
12 October 2015

Dear Michael

Just a big thank you note to let you know that we received the parcel on Thursday, the day after my arrival in Melbourne. The parcel was as it was when forwarded by your company.

Our daughter was utterly pleased to receive it in good condition. May I just say a very big thank you and to all of those in your company who helped get the precious books on the road and delivered so quickly.

Mrs. Janet E Harber
08 September 2015

Hi Sean

Thank you so much for getting all our boxes safely to our home in Sweden. The effective service from You has been amazing. It will be easy to recommend you as a company to anyone seeking to transport stuff from one country to another. You have been utterly proffesional as well. Please pass on our gratitude to the Swedish component as well. I do not have their email address so cannot do so myself.

Keep well and keep up the great job.

Allan and Anita Sutherland
02 August 2015

Hi Gabriela,

I just wanted to let you know that today I fetched my box you sent out to Auckland NZ! The box looked like you had just sent it, as it was in perfect condition.

So many thanks to you and to U-BAG for the excellent service you have provided to me.

I will highly recommend you.

It is nice that with so many businesses being criticized in South Africa you have shown that great service is still available.

Susie Orchard
05 May 2015

Good Afternoon Michael,

I take it that you are well. I just want to thank you for all the good service that you have provided me in sending my parcels to my sister in Canada. They received all their items intact and in order. Again many thanks. I will definitely be doing business with you again.

Paddy
20 April 2015

Hi Michael,

Sorry we haven’t sent this mail earlier but things have been a bit hectic getting settled here in the UK. Just want to say thank you so much for all your help and services, we are very pleased with the quick and helpful services we got from both you and U-bag and very happy that our boxes arrived safely and so soon from SA. Thanks again.

Michelle & Kyle Barry
24 March 2015

Hi Mike,

Just a quick message to say thank you for all your help and the good service. My baggage arrived on Friday all in good condition.

Will definitely recommend U-Bag to friends and family in the future.

Hein Kok
24 February 2015

Good morning Gabriela,

I wanted to thank your for the excellent service from U-Bag. My excess luggage was delivered this morning, literally 5 days after my departure.

If I ever need to send across any excess luggage to any where else in the world, I’ll definitely look into using your services again.

Thanks again so much.

Sade Giliberti
03 March 2015

Good day

I would like to compliment you on a wonderful very helpful Gabriela Miguel. I was in a predicament as my son was finishing at Rhodes University and he had four years of goods that he had to bring home and as he was flying it was impossible. My daughter works for a travel agency told me about U-Bag. I sent the email on the website and it was minutes and Gabriela contacted me. From then on we have been liaising with regards the bags to Johannesburg. She has been extremely helpful and I appreciate all her help as unfortunately in this country service is a bad word there is no such thing as good service.

I feel I wanted to bring this to your attention as people always complain and never gives compliments and Gabriela is really an asset to your company. I have told many people about U-Bag (they were not aware of this service) and I will give them Gabriela’s email address.

Once again thank you so much Gabriela and U-Bag.

Linda Brugman
18 December 2014

Good day Sean

I sent my package the same day as my flight. It landed in Cyprus 1 week later with no issues whatsoever.

I would like to take this opportunity to sincerely thank You for your support in the entire process of repatriating the remains from JHB to Cairo. All the `extra` help you gave us, means alot to me and the bereaved family.

The remains has arrived safely in Cairo for which I am extremely thankful and just wish to once again thank you for everything you did.

Marlon Marais
03 November 2014

Dear Michael,

I just wanted to write a quick note to thank your team AND Mark from Jetta Express in Australia, for the professional and efficient manner in which our shipment was handled. We truly appreciate that both depots went out of their way to offer superb customer service. I will not hesitate to recommend your service or to use you again in future as my preferred excess luggage and freighting handlers.

Izelle Barnard/ (BEHR) – Warwick, QLD, Australia
07 November 2014

“I contacted Ubag following horrendously expensive quotes from anyone else. At the point where I was going to give in and pay an exorbitant amount I found Ubag. They were extremely quick to give me a quote, their customer service is top-class and the level of professionalism throughout the company is exceptional!

I sent my package the same day as my flight. It landed in Cyprus 1 week later with no issues whatsoever.

Extremely smooth process and I would recommend them ANY DAY over anyone else for sending larger consignments anywhere.
10/10″

Tim K
12 August 2014

Hi Michael,

I have received my bag – completely hassle free and extremely fast! I am so impressed with the efficient service from U-bag i will definitely recommend you.

I have a question regarding a further package – My folks would like to send me another box with a few more of my personal items which would include a couple of my small kitchen appliances (smoothie maker and a george forman grill)- would this be allowed? what items would NOT be allowed.

Thank you again for the excellent service

Lindsay Pierce
19 May 2014

Good day Justus,

You don’t know me, but I’m a very satisfied customer & would like to compliment you on the efficiency, helpfulness & friendliness of your staff, particularly one Gabriela Miguel. We were planning on relocating to Calgary, Canada (where I am mailing from), to join my youngest daughter & family to share time which has been lost over the past 13 years. This was a major decision, as it meant selling up all our worldly possessions in Cape Town. However, there were various trinkets & memorabilia which we felt strongly about taking with us & with this in mind, we contacted your firm to enquire as to how best & most economically to achieve this. We were fortunate to be referred to Gabriela, whom I found, not only to be extremely knowledgable, but also sympathetic to our cause & prepared to go the extra mile to make our transition as pleasant, cost effective & stress free as possible. I was on the blower to her on numerous occasions with queries & questions & she always had the time of day to answer & advise as if I was the most important person in the world. I would like to commend Gabriela for her thoughtfulness, professional attitude & assistance – if all service providers had people of this calibre in their employ, life would be that much more pleasant for all concerned. Please thank her for us & congratulate her on her exemplary performance. Good luck to you and your Company for the future & enjoy a blessed Christmas.

John & Annette Barratt
04 December 2013

Dear Gaby,

Sorry to have taken so long to write. Our suitcase arrived as we did, and the door to door delivery was excellent. The fact that your people secured it with straps was fantastic and everything arrived in one piece. Gaby, we could not have asked for better service, for which we thank you very much indeed. We will certainly be recommending you to friends who are planning similar transfers to the UK.

John & Annette Barratt
04 December 2013

Dear Gaby,

Sorry to have taken so long to write. Our suitcase arrived as we did, and the door to door delivery was excellent. The fact that your people secured it with straps was fantastic and everything arrived in one piece. Gaby, we could not have asked for better service, for which we thank you very much indeed. We will certainly be recommending you to friends who are planning similar transfers to the UK.

ROS and JOHN APPEL
08 December 2013

Hi there,

Just wanted to say “thank you very much” for the transport of my excess baggage from Cape Town to Nice which arrived on Monday. Everything went swimmingly and I’m truly impressed with the service that was offered together with the shrink wrap on all the bags as well as the constant up to date information.

Very refreshing.

Barbara
03 October 2013

Hi Justus,

Thanks a lot , Yes Sean has been very helpful throughout this process. I wish to thank you and the team on your efficient handling of our cargo.

Kind Regards

Yuraisha Chavan
Marketing Manager – Rockjumper Birding Tours
08 August 2013

Hi Gabriela & U-Bag Team,

I am really glad to inform you that all of my baggages shipped by you had safely reached Calcutta, India within 4 days of time from the actual booking date in Johannesburg. Actually it was booked on the same flight through which we travelled and we got the call from Emirates Airlines Cargo office on very next working day.

The condition of the baggages were excellent and we are really impressed by the services of U-bag and the assistance provided by all of your executives. On behalf of me & my family please accept my heartful thanks to U-bag for such a lovely & hassle free service. I will look forward to work with your organisation in future as well.

Sandy Klette
14 March 2013

Good day Gabriela,

Just a short note to thank you for your excellent service. Our luggage arrived in Pretoria yesterday – 2 days earlier than our deadline.

We’ll definitely recommend U-bag to friends and colleagues!

Lyndsay Jackson
14 March 2013

Renier & Hoon …

I want to thank you for helping arrange handling of our excess baggage.

The bags were waiting for us at Federal Air when we landed here in Joburg this afternoon, and it was extremely convenient.

The bags were in perfect condition, well protected with plastic wrap, and we found everything just as we left it.

Hoon … thanks for recommending U-Bag. You were right … this was perfect for our situation, where we wanted to leave some of our baggage behind while we went to Kruger.

Renier … thanks for your help. This was just what we wanted, and everything was done professionally and per plan.

And … we had a great time in Kruger. Just fantastic …

Tim & Carmen Busing & family
03 January 2013

Dear Sean,

I would like to take this opportunity to compliment you on the excellent service I have received from one of your staff members, namely, Johan Benade.
This is the 3rd time I have used U-Bag, and I have only had good service both from U-Bag in SA and your agents locally and overseas ( London and Dublin).
This time, from the moment I booked my bags with Johan, while I was away and now upon my return I have only had the best attention from Johan. All my emails were answered immediately and all my requests attended to with the utmost speed, efficiency and professionalism.
Johan is indeed an asset to your company and I do hope that he receives the recognition from Management that he deserves.
I will be returning overseas next year and will happily be using your services once again.
Thank you and best wishes.

Barbara Kahn
26 October 2012

Dear Gabriela,

We just wanted to thank you and your team for all your help in getting our stuff over to Oz. We collected our 3 boxes from Quantas freight on Friday last week, no hassles and no fuss.

Many thanks for all your help in making that part our move so much easier. I will definitely be recommending you guys to all friends and family planning to make the move in the future.

Brent & Cara Lee
28 September 2012

Dear Gabriela,

Thank you for a most professional service – from start to finish
Please forward this to your supervisor as the combination of professionalism, friendliness good communication and efficiency is tops and hard to find wrapped up in one person!

Lu-Marie Sobey
05 September 2012

Dear Gabby,

On behalf of the Proteas Management and Squad, I just want to say a BIG BIG thank you for the efficient way in which you executed the arranagements what a pleasure dealing with a company that is so super efficient!

Thanks so much Gabby!

Michele Schmidt – Manager: Logistics and Travel
Cricket South Africa (NPC)
08 July 2012

Dear Justus,

I would like to thank you on behalf of all the directors at Boogertman + Partners for all the trouble and patience you have shown through this whole dilemma with the model. Thank you for doing more than was expected of you.

Please can you send me an invoice and banking details so that we can settle your account.

Jenny Huyser
28 June 2012

Warm greetings from Harmelia!
A word of thanks for the excellent service I received from Ludwick and Gabriela this morning – thank you!

The way I was received at the gate and the courtesy extended from Ludwick was well received. Gabriela was equally as helpful in making sure the bags I delivered were secured.

Vikki Spacey
22 April 2012

Hi Gabriela,

Just to let you know that Laura got all her boxes on Saturday right on time- no problems at customs or anything. All goods in perfect order and especially her desparately needed meds. Thank goodness for her Korean friend who went with her – it sounds like she would’ve gotten completely lost getting to the right building at the airport.
I want to convey our appreciation and thanks for all your help and the super efficient way that you and all at U-Bag handled the delivery. In particular I want to thank you for all your advice and showing that you care about your customers. Despite my many phone calls and spam email you continually responded quickly and always came back to us. This goes a long way to building customer relations and we would recommend U-Bag any time to prospective customers. So at any time if you need me to give a recommendation – you are most welcome to give me as a reference.

Ingrid Bester
22 Feb 2012

Thank you for the great service with our two bags. We will certainly recommend your company to other travellers.

Ann Bush
18 Jan 2010

HI CAREN,

THANK YOU SO MUCH FOR YOUR ASSISTANCE IN GETTING MY LUGGAGE BACK FROM THE UK. IT WAS DELIVERED THIS AFTERNOON BY A VERY HELPFUL GENTLEMAN AND IT ARRIVED IN GOOD CONDITION. PLEASE THANK HIM AS WELL. I WILL DEFINITELY USE YOUR COMPANIES SERVICES AGAIN AND ALSO RECOMMEND THE COMPANY TO MY FRIENDS.
MUCH APPRECIATED.

CARROLL WALKER
09 Nov 2009

Dear Justus,

I am finally getting around to thank you for the excellent service rendered for my shipment from South Korea. I would like to also thank the agent in South Korea who was also constantly in touch with me before collection of the bags. Not only did my shipment arrive intact, it was neatly wrapped and secured. The local courier company that delivered my bags to my door was very professional.
U-Bag will definitely be recommended anytime to family members and friends who would like to utilize international shipping.

Irene Richmond
09 Nov 2009

Dear Simon,

I wanted to write to you to say how delighted I was with the U-bag service I employed during my relocation from UK to Singapore in June. In particular I wanted to mention Louise Austin in the London office whom I dealt with throughout. I don’t know if as a Company you have an “employee of the month” award but if so I would like to nominate Louise for this please.

I was remarkably disorganised with my move, but Louise organised the paperwork and all of the forms within 24 hours of my online booking and within 4 days of initially submitting the order my bags were collected from home! I phoned her with so many questions in the 48 hours before collection, and she truly had the patience of a saint! She always phoned me back when she promised to, right down to calling me before I left the country to reassure me that my bags had made it to her and confirm the total to pay. On arrival in Singapore she sent me all of the flight details and the contact phone number at this end, and my bags were with me within a week of them being collected from home, and at the price I paid I firmly believe it was value for money.
In an age where I feel customer service is truly dying, I felt compelled to write to you as my whole experience with U-Bag was so incredible, and I would highly recommend the company to anyone else relocating abroad. I would have emailed much sooner but my first few weeks here in Singapore have been truly crazy.
Thank you for your time.

Carolyn Gauntlett
14 Jul 2009

Dear Sirs,

Thank you very much for the outstanding service received from yourselves. The professional reception and service on Monday morning in your Johannesburg office and the confirmations immediately received as well as the fact that the suitcase was delivered to our son’s house in Sutton Surrey on Wednesday afternoon, 2 days later, was really service with a smile. Thanks very much indeed.

Neville Furmidge CA (SA) | Consultant
22 Jun 2009

Dear U-bag,

Having had my first experience with U-bags, I wanted to share my experience with those who made it happen. I was really impressed by the service I got. I have requested a shipping of my boxes from South Africa to The Netherlands. My experience was fantastic from start to finish. They were effecient in delivering boxes in South Africa for the packing, effecient in collecting them and storing them until payment was received, put them on the first flight as soon as payment was received and delivered it to the destination on the same week. They gave a time indication and they did stick to that with a great degree of professionalism. The prices were also by far the cheapest. It is great value for money. I will recommend it to other people for sure.
Keep up the good work.

Faten Aggad
23 Jan 2009

Dear Justice,

I would like to compliment you on the service I received from Gerhard.
I called and arranged for him to send a box to the UK, but could not furnish the delivery address as I had not yet received it from my son. It took about a week to sort the address out. Gerhard called me a few times to remind me about the box. He was always courteous, well-mannered and well spoken. He really went to great lengths to ensure that the box would be on a flight last night (without compromising your company in any way) because I told him I would like my son to receive his box before the Easter weekend. Gerhard needs to be commended for the great level of customer service he provides on behalf of U-Bag.

Vera Nortman – Standard Bank
22 Mar 2008

Hi Sean,

I just wanted to let you know how impressed I am with your service. I am so amazed at how easy and smooth everything went.My package was picked-up by your driver on Monday morning and it was delivered on Friday at noon.I never expected this process to be this easy and without any hassle.I will definitely use your services in the future as well as recommend it to family and friends.Please send this on to your manager/supervisor to convey my appreciation.

Annemie Hanekom
12 October 2007

I have received all the boxes yesterday. Thank you very much. I must commend you on your fast, efficient and value added service. I am taken aback by the service that your company offers. Well Done!!! Thanks again. I will definitely recommend U-Bag to all friends and family in the future.

Angelmo Shanmuganathan
29 Oct 2007

I wanted to thank you for the efficient and pleasant manner in which you arranged my trip to London. Most of all your recommendation of U-bag saved me a small fortune in excess baggage costs (I took approx 140 kgs with me!) and allowed me to bring along items to help my son and myself settle in and feel at home in a strange land for the time we are to be here and for this I am very grateful as I could not have afforded to this otherwise. I can strongly recommend their service as relaible and very efficient and I found Donovan who helped me very friendly, knowlegeable and well organised. Everything was trouble free and their door-to-door service is brilliant and stress free.

Deborah Roberts
27 Jul 2007

Thank you Sean, We were very happy with the service offered by your company and will both use the company again and encourage others to.

Lize – Strauss.co.nz
11 Jul 2007

Hi Thashni
Thanks so much for your assistance this afternoon. It is such a pleasure dealing with someone so professional and organised and gives us peace of mind!

Sharlene von Berg
12 Apr 2007

Dear Sean,

I just wanted to let you know that all our boxes arrived yesterday. I wanted to thank you for your excellent service and all the help in getting our stuff over to Germany. Deltec in Germany were also fantastic.

Mags Jackson
23 Mar 2007

To Whom It May Concern,

I have recently taken on the responsibility of sending luggage to South Africa for a friend and have been worrying about it for well over two months now. My friend, to whom I’m sending the luggage, has had difficulty in communicating with me and this has created even more of a problem and less piece of mind. However, Gena stepped in and acted as a middle party and has taken control of the entire situation. She was in touch with the South African branch to get hold of all the necessary forms, she then contacted me with dates on when the goods can be collected and all the procedures which will take place and she has kept constant contact with me to reassure everything is going according to plan. Gena has taken all the responsibility from me and dealt with it so promptly and professionally that my first impression of your company is of the very highest standard.
In my line of work we constantly have people moving and I can assure you that, thanks to Gena, I will be referring all of them to U-Bag. She deserves every bit of recognition… Thanks Gena, job well done!!!

Alan Ridderhof
21 Mar 2007

Hi Monique,

I just wanted to email you and thank you and your Company for such excellent service! It was fantastic!!! Everything arrived safely and with such efficiency!!! Both Wendy and I are definitely going to recommend your company to all those we come across as we are both so impressed! It is definitely one to remember for future use. Thank you again!

Julia Kruger
5 Mar 2007

My beautiful African table arrived yesterday and its in perfect condition. Thank you both for your help in getting it to me. This table will give me great memories of my trip to Africa for many, many years.

Doug Lambert
14 Jan 2007

Thanks Thashni & Sean for assisting me during the holidays.
Thashni, Farzana asked me to email you and thank you for your excellent service and support you gave her in Durbs. I collected my cargo this morning as Saudi Cargo Offices were closed for the last week due to the Haj holidays. Keep well!

Grant Saggers
30 Nov 2006

Dear Monique,

Thank you so much for all your effort and assistance in helping me get my belongings to Canada. I collected the two items this afternoon – everything perfect, as though I had packed it yesterday. I really appreciate the incredible service and I hope that you will assist me again in three years time when I need to return. Be assured of my positive word of mouth to others who may be needing the same excellence. Thanks once again. God bless,

Noel Rucastle
2 Sept 2006

Thank you ever so much for your excellent service. I received my goods on Tuesday the 7th (Feb). Everything was okay and the people from the delivery company were also very helpful. Thanks again for your patience and excellent service. It is really appreciated. I will definately recommend your service.

Asanda Siwisa
14 Feb 2006

Got all my luggage safe and sound!!! Thanks for everything! I am going back into the travel industry come January and will definitely recommend you guys!!!!

Jennifer Kelly
02 Nov 2005

Thanks for your assistance in the procedure, we will pleased to recommend U-Bag to friends and family.